Agreement Application. UK Service Level Agreement
This SLA applies to all .UK Domain Registration Services including associated DNS Services.
.uk Domain Registration
If you request the registration of any domain name ending in .uk your attention is drawn to the fact that you must agree not only to our Terms and Conditions (https://edomains.com/terms-of-service.php) but also those of Nominet UK (http://www.nominet.org.uk/go/terms)
Customer Service Level Agreement for .uk Domain Registration
We provide an SLA to our Support Customers; in the event that you do not have an existing Service Level Agreement (which would take preference), our .uk Domain Services SLA is shown below.
Customers have told us that, for Business Continuity purposes, they prefer domains to always renew unless they tell us otherwise. Therefore, we handle renewal automatically as part of your hosting; we will typically send out invoices after renewal, to the emails to the email address on the account, it is the registrant’s responsibility to make sure their contact details are up to date. We take no responsibility if your domain renewal fails due to your contact details being incorrect.
If you do not renew your domain before its expiry date, you will have up to 30 days (protected period) to renew the domain name at the original renewal fee.
Renewal fee(s) are stated in your IT Support contract. After 30 days your domain will be suspended which means all services will stop and will go into a 60 day grace period which you can still renew your domain name.
If the domain name is not renewed, it will be cancelled and deleted from the register after 90 days and made available for resale through a third party registrar.
Complaints and Escalation Process
If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at firstname.lastname@example.org with as much detail about the abuse. We will investigate your complaint immediately.
We like to think we get it right all the time, every time. However, in the event that you don’t agree, we would like you help improve our service; we value feedback and, if you wish to make a complaint about a service you have received, please submit an email to us at email@example.com including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.
The registrant of a domain which is the subject of this service level agreement, may escalate the complaint further to Nominet UK. The registrant of a domain which is the subject of this service level agreement, must first have taken reasonable steps and effort to resolve a complaint directly with eDomains Llc . The registrant must allow eDomains Llc Limited, a reasonable time to investigate and resolve any complaint prior to escalation to Nominet UK.
Nominet UK's Registrar complaint procedure can be found here: http://www.nominet.uk/resources/complaints/#registrar
Support / Enquires for .uk Domain Services SLA (Service Level Agreement)
Our response SLA for domain related enquires is 3 days.
We are committed to ensuring customer WHOIS information correctly reflects back to the legal domain owner (Registrant), we do this by keeping an accurate record of the registrants/companies address on the system at all times. Unless an alternative address/information is explicitly defined by the customer at the time of registration, the owner details in the WHOIS are determined by what we have on file on our systems, or, from what the customer defined as their trading address when signing a support agreement with us.
General Pricing / Key Terms are defined in a customer’s terms and conditions contract.
Terms and Conditions
Any Order is subject to our terms and conditions and we do not accept orders from customers with whom we do not have a working relationship. Registrants will typically have a separate Support Agreement, or have placed other orders, which would have provided them opportunity to review these.
You agree to release, indemnify, and hold us, our contractors, agents, employees, officers, directors and affiliates and eDomains LLC, and its directors, officers, employees, agents and affiliates harmless from all liabilities, claims and expenses, including attorney’s fees, of third parties relating to or arising under this Agreement, the Services provided hereunder or your use of the Services, including without limitation infringement by you, or someone else using the Service with your computer, of any intellectual property or other proprietary right of any person or entity, or from the violation of any of our operating rules or policy relating to the service(s) provided. You also agree to release, indemnify and hold us harmless pursuant to the terms and conditions contained in the Dispute Policy. When we are threatened with suit by a third party, we may seek written assurances from you concerning your promise to indemnify us; your failure to provide those assurances may be considered by us to be a breach of your Agreement and may result in deactivation of your domain name. This indemnification obligation will survive the termination or expiration of this Agreement.
11. DISCLAIMER OF WARRANTIES.
You agree that your use of our Services is solely at your own risk.
You agree that such Service(s) is provided on an “as is,” “as available” basis.
We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
We make no warranty that the Services will meet your requirements, or that the Service(s) will be uninterrupted, timely, secure, or error free; nor do we make any warranty as to the results that may be obtained from the use of the Service(s) or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected.
You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data.
We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service.
No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.
LIMITATION OF LIABILITY.
You agree that our entire liability, and your exclusive remedy, with respect to any Services(s) provided under this Agreement and any breach of this Agreement is solely limited to the amount you paid for such Service(s).
We and our contractors shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use any of the Services or for the cost of procurement of substitute services. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, our liability is limited to the extent permitted by law.
We disclaim any and all loss or liability resulting from, but not limited to:
(1) loss or liability resulting from access delays or access interruptions;
(2) loss or liability resulting from data non-delivery or data mis-delivery;
(3) loss or liability resulting from acts of God;
(4) loss or liability resulting from the unauthorized use or misuse of your account identifier or password;
(5) loss or liability resulting from errors, omissions, or misstatements in any and all information or services(s) provided under this Agreement;
(6) loss or liability resulting from the interruption of your Service. You agree that we will not be liable for any loss of registration and use of your domain name, or for interruption of business, or any indirect, special, incidental, or consequential damages of any kind (including lost profits) regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages.
ACCEPTANCE OF AGREEMENT.
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO ALL ITS TERMS AND CONDITIONS. YOU HAVE INDEPENDENTLY EVALUATED THE DESIRABILITY OF THE SERVICE AND ARE NOT RELYING ON ANY REPRESENTATION AGREEMENT, GUARANTEE OR STATEMENT OTHER THAN AS SET FORTH IN THIS AGREEMENT.